Manama : The Ministry of Municipalities Affairs and Agriculture, in cooperation with the Southern Governorate, developed a digital service for the payment and refund of security deposits for non-commercial camping permits as part of ongoing government efforts to improve and re-engineer public services.
The service enables applicants for non-commercial camping permits in the Southern Governorate to complete deposit procedures electronically, contributing to simplified processes, faster service delivery and an enhanced user experience.
The upgraded service reduced processing time from three working days to an immediate automated procedure through full digital transformation. Application procedures have also been streamlined, with the number of steps reduced to a maximum of three, and paper forms replaced with electronic applications.
Users can access the service through the Southern Governorate application “Aljunobya” under the “Khayyam” initiative. Applications are automatically transferred to the relevant specialists for processing, after which applicants can pay the required deposit electronically through approved payment channels.
Shaikh Mohammed bin Ahmed Al Khalifa, Undersecretary for Municipalities Affairs, said the development reflects the ministry’s commitment to adopting innovative digital solutions that enhance the efficiency of municipal services and improve the user experience, in line with Bahrain’s digital transformation goals.
The Undersecretary added that the service forms part of the ministry’s ongoing efforts to develop its electronic services, simplify procedures and provide integrated digital solutions that contribute to improving government performance and beneficiary satisfaction.
The ministry noted that, as part of government efforts to develop and re-engineer services, more than 1,300 government services have been documented, translated and published, while around 800 services have undergone development and re-engineering across various sectors.
The efforts were based on proposals and feedback received through the national suggestions and complaints system, Tawasul, investor feedback and secret shopper reports, in addition to the launch of service guides and service-level agreements aimed at improving procedures, enhancing service quality and supporting the government’s digital transformation programme.
