Manama: The General Organisation for Social Insurance (GOSI) has obtained ISO 10002:2018 in the field of in the field of complaints management. The Bureau Veritas, a company specialised in testing, inspection and certification, granthed the certificate after conducting an impartial and independent audit of the systems followed in all GOSI departments. GOSI obtained ISO 31000: 2009 certification in risk management in addition to ISO 9001: 2008 in quality management, and ISO 27001 certification in information technology security and confidentiality. GOSI stressed keenness to enhance customers’ satisfaction by identifying the needs and expectations of complainants and addressing them in an optimal way, thus facilitating the the submission of complaints and notes.
Trending
- Traffic Directorate announces new regulations for use of electric bikes and scooters
- Court sentences defendants in two terrorism cases of communication with Iran’s Revolutionary Guard
- Mumtalakat reports another record year with profits rising to BHD 592.7 million
- Amal Al Fardan wins gold, bronze at African Open Championship
- Labour Minister receives AGU President
- Shanxi mine accident in China leaves 82 dead, 9 missing
- George Russell wins sprint race at Formula One Canadian Grand Prix
- Antonelli tops practice sessions at the Canadian Grand Prix in Formula 1
