Manama : As part of government efforts to enhance the quality of services and re-engineer procedures, the Ministry of Social Development enhanced its disability allowance registration service and disability allowance certificate issuance service for eligible persons with disabilities, to improve service quality, ensure the accuracy of disability classification data in line with approved and clear standards, and enhancing the digital user experience by enabling faster access to services and streamlining procedures through the electronic submission and tracking of applications.
Under the enhanced services, the processing time for disability allowance registration has been reduced from 20 working days to 10 working days. Beneficiaries can now apply for the disability allowance through the national portal, Bahrain.bh, where the electronic service enables users to submit applications for disability registration or disability reclassification. The number of required documents has also been reduced by 50%, while applicants can track the status of their applications through the enquiry service available under the electronic services for persons with disabilities.
The ministry has also introduced an electronic disability allowance certificate service through the national portal, enabling beneficiaries or their authorised representatives to obtain an official certificate confirming eligibility for the allowance instantly and around the clock. The certificate can be downloaded or printed, and its authenticity verified using a QR code, without the need to visit social centres during official working hours.
Mahmood Matrook, Assistant Undersecretary for Social Care and Rehabilitation at the Ministry of Social Development, said the enhancement of the disability allowance registration and certificate issuance services forms part of the ministry’s efforts to provide accessible and efficient services for persons with disabilities, facilitate access to services and improve the efficiency of processing applications.
He noted that the enhanced services also strengthen electronic connectivity with the relevant authorities, ensuring the accuracy and integrity of data while supporting the government’s digital transformation agenda and the delivery of more efficient and higher-quality government services.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
