Manama : As part of ongoing government efforts to improve service quality and re-engineer public services, the Ministry of Education developed the certification and equivalency service for private school graduates into a digital service aimed at completing all certification and equivalency procedures electronically through the Ministry’s Private Education Institutions System.
The process now includes updating student data for expected graduates, completing graduation details and cumulative averages, and the electronic submission of required documents by private schools, leading to the approval of data and the issuance of certified statements featuring a QR code to ensure ease of verification and authenticity of certificates.
Under the upgraded service, processing time has been reduced from 10 working days to 5 working days, required documents have been reduced by 50%, service agreement levels have been reduced by at least 25%, and application steps have been streamlined to a maximum of four steps, improving user experience and simplifying procedures.
Nawal Ebrahim Al Khater, Undersecretary of the Ministry of Education, said that the service is part of the Ministry’s adoption of innovative digital solutions aimed at enhancing the efficiency of services provided to private schools, parents and students, marking a qualitative step towards enabling digital transformation and ensuring speed and accuracy in completing transactions.
She added that the development of the service reflects the Ministry’s commitment to continuing to improve its services in a way that reduces time and effort for institutions and enhances the effectiveness of the work system.
As part of continuous government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with 800 services undergoing development and re-engineering processes across various government sectors.
These efforts were based on proposals and feedback submitted through the national suggestions and complaints system “Tawasul”, investor feedback, and secret shopper reports evaluating government services, in addition to the launch of guidance manuals and service level agreements.
These initiatives contribute to enhancing procedural efficiency, improving the quality of services provided, strengthening beneficiary experience, and supporting the government’s digital transformation efforts.
