Manama : As part of ongoing government efforts to improve service quality and re-engineer public services, the Labour Market Regulatory Authority (LMRA) has developed the labour supply agency licence issuance service. The licence is issued in two stages: the initial approval stage and the licence issuance stage. The new digital service enables the licensee to supply workers to work for a third party for a specified period or to complete a specific task without supervision by the employer (the supplier) over the execution of the work.
Under the enhanced service, the completion time has been reduced from 20 working days to 15 working days, the service level agreement has been reduced by a minimum of 25%, the application process has been streamlined to a maximum of four steps, and service information has been unified across all published channels.
Ahmed Ibrahim Al Arabi, Deputy CEO for Operations and Services at the LMRA, said that the service comes as part of the authority’s adoption of innovative digital solutions that enhance service efficiency, contribute to facilitating and simplifying procedures, and improve the beneficiary experience, in support of the competitiveness of the labour market environment and in line with the government’s digital transformation approach.
Al Arabi added that the launch of the service reflects the LMRA’s commitment to developing its services in a manner that reduces time and effort for establishments and enhances the effectiveness of the labour system.
As part of continuous government efforts to develop and re-engineer public services, more than 1,300 government services have been documented, translated, and published, with 800 services undergoing development and re-engineering processes across various government sectors.
These efforts were based on proposals and feedback submitted through the national suggestions and complaints system “Tawasul”, investor feedback, and secret shopper reports evaluating government services, in addition to the launch of guidance manuals and service level agreements.
These initiatives contribute to enhancing procedural efficiency, improving the quality of services provided, strengthening beneficiary experience, and supporting the government’s digital transformation efforts.
