Bahrain-based Gulf CX has signed contracts worth more than US$ 10m to manage clients’ call centres operating in the GCC and beyond, including a list of over 30 well-known companies operating across the fields of food and nutrition, e-commerce, and retail. Those contracts will contribute to the creation of 450 jobs over the coming three years. The contact centre is also 50% staffed by women and will offer a flexible shift schedule and will allow employees to work remotely to offer maximum flexibility to both employees and customers.
With the support of the Economic Development Board (EDB) and other government agencies, Gulf CX have chosen Bahrain as their regional hub to serve their large customer base of around 50 million customers across the GCC. The Kingdom offers some of the region’s best value operating costs, along with a highly educated bilingual workforce allowing for an unparalleled multilingual and high-quality customer experience. Gulf CX, originally launched with support from the EDB, the Kingdom’s investment promotion agency tasked with attracting investment to act as a catalyst for economic growth, creating jobs in line with Bahrain’s Economic Vision 2030.
Commenting on the announcement, Rami Sweis, Chief Executive Officer of Gulf CX, said: “This is undoubtedly a significant win with one of the region’s most exciting and dynamic technology companies. Here in Bahrain, we are able to take advantage of a competitive business environment, the region’s best-value operating costs, and a skilled workforce that allows us to deliver to our clients’ high standards and support their future growth, all while contributing to the improvement of the customer experience.”
“Bahrain has proven itself a destination of choice and regional hub for business process outsourcing and back and middle office functions, particularly in the technology and financial services sectors. Gulf CX, as a local business that is serving some of the world’s fastest growing companies and constantly striving to innovate, is a strong example of Bahrain’s achievements in this regard,” said Musab Abdullah, Executive Director of Investment Development at the EDB.