Manama: The General Organisation for Social Insurance (GOSI) has obtained ISO 10002:2018 in the field of in the field of complaints management. The Bureau Veritas, a company specialised in testing, inspection and certification, granthed the certificate after conducting an impartial and independent audit of the systems followed in all GOSI departments. GOSI obtained ISO 31000: 2009 certification in risk management in addition to ISO 9001: 2008 in quality management, and ISO 27001 certification in information technology security and confidentiality. GOSI stressed keenness to enhance customers’ satisfaction by identifying the needs and expectations of complainants and addressing them in an optimal way, thus facilitating the the submission of complaints and notes.
Trending
- HH Shaikh Nasser bin Hamad Al Khalifa announces record production of the refinery one year after its inauguration
- Seven dead in bus–truck collision in southern Türkiye
- “Molhem” Youth Forum on digital media and content creation held under HH Shaikh Khalid bin Hamad’s patronage
- HRH Crown Prince and Prime Minister delegates HH Shaikh Nasser bin Hamad to attend closing ceremony of IRONMAN 70.3 Middle East Championship
- Doha Forum 2025 kicks off under the theme Justice in Action: Beyond Promises to Progress
- Anti-Cyber Crimes Directorate takes legal action against nine social media accounts
- Bahrain, Saudi Arabia sign MoU to strengthen non-profit sector cooperation
- Secretary-General of the International Dispute Resolution Council takes part in the main conference of “London Arbitration Week 2025”
