Manama : The Royal Humanitarian Foundation (RHF) has joined the National Suggestions and Complaints System (Tawasul) in coordination with the Information and eGovernment Authority (iGA) to enhance direct communication with citizens, allowing 24/7 submission of inquiries, feedback, and suggestions via the Tawasul website or app.
Shaikh Ali bin Khalifa Al Khalifa, RHF Secretary-General, reaffirmed the foundation’s commitment to quality services and collaboration with public entities to support humanitarian efforts. He highlighted that Tawasul will improve RHF’s services for orphans, widows, and assistance programmes, with a dedicated team addressing public feedback and enhancing services.
The National Suggestions and Complaints System (Tawasul) was launched in January 2014 to improve government performance, ensure high-quality service delivery, and enable public participation in development and decision-making. The Tawasul mobile app was introduced in 2016, offering user-friendly features.
To date, 58 government entities have joined the system. Key features of Tawasul include the “Report to Develop” service, which uses GPS functionality and allows document uploads via mobile devices, as well as options to express gratitude to employees or entities.
It also provides a specialised complaints section for investors regarding commercial licences and allows users to create a personal profile for streamlined submissions.
