Manama : As part of ongoing government efforts to improve service quality and re-engineer public services, the Ministry of Transportation and Telecommunications developed its remote inspection service for land transport activities by making it available through the Tajer application, enabling beneficiaries to book remote inspection appointments electronically, streamlining procedures, enhancing service delivery efficiency, and supporting the ministry’s digital transformation.
Under the enhanced service, beneficiaries can book appointments for remote inspections of land transport activities electronically through the Tajer application, the unified government smart platform that provides a range of government services related to commercial registration management. The development improves the user interface and experience, simplifies procedures, facilitates access to the service, and reduces the time and effort required to complete transactions.
Fatima Abdulla Al Dhaen, Undersecretary for Land Transport and Post at the Ministry of Transportation and Telecommunications, said that providing the remote inspection service for land transport activities through the Tajer application marks a further step in expanding the ministry’s digital services. She noted that the initiative enhances the efficiency of the inspection and regulatory system, improves the beneficiary experience, and strengthens institutions’ compliance with regulatory requirements.
She added that the launch of the service reflects the ministry’s commitment to developing its services in ways that reduce the time and effort required by institutions while enhancing operational efficiency. She affirmed the ministry’s continued adoption of innovative digital solutions that help accelerate and simplify procedures while maintaining the efficiency and effectiveness of the regulatory system, in line with the government’s digital transformation and service development goals.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret-shopper reports evaluating government services, as well as on the launch of guidance manuals and service-level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
