Manama : As part of government efforts to enhance the quality of services and re-engineer services, the Labour Market Regulatory Authority (LMRA) developed its appeal service for foreign worker absence notifications into a digital service, enabling foreign workers to submit an appeal within 11 working days of the notification being filed.
The enhanced service has reduced the number of administrative approvals required to complete the process by 25%, unified service information across all channels, and improved efficiency by providing a simpler and clearer user experience. Applications are processed within three working days.
Ahmed Ebrahim Al Aradi, Deputy Chief Executive for Services and Business Operations at the LMRA, said the service was developed as part of the authority’s efforts to adopt innovative digital solutions that enhance service efficiency, simplify procedures, and improve the customer experience.
He said the initiative reflects the LMRA’s commitment to continuously improving the quality of its services, saving time and effort for beneficiaries, and enhancing the effectiveness of the labour market system.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
