Manama : As part of government efforts to enhance the quality of services and re-engineer them, the Ministry of Justice, Islamic Affairs and Waqf developed the instant letters issuance service at the Minors Affairs Administration Services. The service aims to enable beneficiaries to obtain official letters related to their transactions immediately, either through visiting the centre or via the Kingdom of Bahrain’s National Portal, bahrain.bh.
Judge Issa Sami Al Mannai, Undersecretary of the Ministry of Justice and Islamic Affairs and Waqf for Justice Affairs, emphasised the importance of developing the instant letters issuance service, noting that it directly contributes to accelerating the completion of transactions, reducing time and effort for beneficiaries, simplifying administrative procedures, enhancing the quality of government services, and delivering a smoother service experience.
Under the developed service, the Minors Affairs Administration Services enables beneficiaries to obtain a range of letters and authorisations related to financial entitlements and real estate matters immediately. These include letters addressed to relevant entities regarding financial support, authorisation to request the transfer of share dividends, as well as real estate authorisations for receiving the title deed, submitting requests to dispose of property, refunding insurance deposits, activating or authorising electricity and water accounts, and requesting account closure, contributing to the simplification of financial and real estate procedures and the faster completion of transactions.
The instant letters issuance service also includes a package of services related to vehicles, commercial records, and official statements. These include issuing authorisation letters to lift the non-disposal condition on vehicles, authorisation to cross the King Fahd Causeway, as well as authorisations related to the renewal of commercial registrations and the renewal of employees’ residencies, in addition to statements and certificates issued based on case files.
These include issuing a statement on the termination of guardianship and a certificate stating the existence of a natural guardian, enhancing procedural efficiency and the quality of services provided to beneficiaries.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
