Manama : Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centres Evaluation Committee (Taqyeem), presented the Information and eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Centre’s Seef Mall – Arad branch’s Gold Category classification in the fifth edition of the Taqyeem Government Service Centre Evaluation Programme.
Dua’a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at the iGA, emphasised that this recognition is an achievement that reflects the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. She highlighted His Royal Highness’s commitment to enhance the efficiency and excellence of government services in line with citizens’ expectations and in a way that improves the customer experience.
Mohamed added that the award also reflects the support of General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology. She highlighted the minister’s role in supporting the iGA’s efforts to develop government operations, raise the quality and efficiency of its service centres, and adopt innovative methods to improve service delivery.
She added that the ID Card Centre at Seef Mall – Arad received the Gold Category classification for the fourth time as a result of continuous efforts and dedication by the centre’s team to improve performance and achieve the highest levels of customer satisfaction. She explained that the team considered the evaluation committee’s observations from the previous cycle and implemented integrated development plans that had a clear impact on the level of services provided.
The Deputy Chief Executive of Statistics and Population Registry said that the centre achieved the Gold Category classification by meeting excellence criteria, including ease of access, clarity of procedures, and the availability of multiple service channels, both in person and digitally. She noted that these factors reflect the flexibility and efficiency of operations, the adoption of a customer service culture, the delivery of a quality experience for customers, and compliance with international quality and accreditation standards, as well as active engagement with feedback and suggestions through the National Suggestions and Complaints System (Tawasul) and other criteria.
She emphasised the iGA’s commitment to continuing efforts to meet national aspirations, enhance the competitiveness of government service centres through innovation in operations, and improve the customer experience. She commended the team spirit and institutional work that led to this achievement.
