Manama : As part of ongoing government efforts to enhance public services, 26 services across 11 government entities were developed between January 15 and February 12.
Key improvements included reducing processing times for issuing, renewing and amending aircraft maintenance certificates by the Ministry of Transportation and Telecommunications; expediting the review of living expense disbursement requests for minors by the Ministry of Justice, Islamic Affairs and Endowments; enabling electronic issuance of property ownership documents and shortening issuance times at the Survey and Land Registration Bureau; reducing the duration of traffic impact assessments (TIA and TIS) by the Urban Planning and Development Authority; and cutting the review period for quality improvement plans of healthcare institutions to two working days by the National Health Regulatory Authority.
The enhancements achieved full digital transformation of the targeted services, reduced application steps to a maximum of four, shortened service timelines by at least 25%, and reduced required documents and pages by 50%. Improvements also included unifying service information across channels, enhancing user interfaces and experience, simplifying procedures, and converting application forms into electronic formats, in line with efforts to improve efficiency and service quality for citizens and residents in the Kingdom of Bahrain.
